Solutions to Unusual Login Failure Issues

Hello,
This is Polaris Office.

Recently, some users have experienced issues with login failures during the reCAPTCHA authentication process. We would like to inform you about two main situations causing these issues and provide solutions.

1. reCAPTCHA Login Failures Due to Browser Issues

Some users have encountered errors during the login authentication process. This may be due to specific browser settings or compatibility issues. Please take the following actions:

• Switch Browsers:
  - Try using a different browser, such as Google Chrome or Microsoft Edge.
  
  
• Clear Cache and Cookies:
  - Delete your browser's cache and cookies, then try logging in again.

2. Login Failures Due to Low reCAPTCHA Scores

The reCAPTCHA system analyzes users' web usage patterns to assign scores. Abnormal patterns can result in low scores, leading to login restrictions. We recommend the following measures:

• Stop Using VPN/Proxy Servers:
  Discontinue using VPNs or proxy servers and try accessing through a personal network.
  
  
• Maintain Normal Web Usage:
  Keep a regular browsing pattern on frequently visited sites.
  This helps the reCAPTCHA system recognize you as a legitimate user.

We apologize for any inconvenience caused by these issues and are committed to resolving them promptly. Should you have any further questions, please do not hesitate to contact our customer support center.

We remain dedicated to prioritizing customer satisfaction and providing the best service possible.

Thank you.
Your Polaris Office Team